Downtime > Server Move

[frstplce]

I'll begin by saying the last 18 hours or so were completely unplanned. Here's a quick rundown of events.

May 2: Discussion with the host regarding the sites high-normal resource usage. After a brief discussion, it was determined that we were okay to continue.

Host:

Bill,

It should be fine then, I'll make a note on your account of our

communication and unless traffic goes up 35%+ this month again it should

not be a problem.

Take Care,

May 8: Good day. I attend a good friends wedding, come home and relax. Make a post or two before going to bed. Refresh the page one last time before I call it a night, and find an account suspended message. Wtf? So much for sleep. Get in contact immediately with the host. Suspended for the same thing we just discussed. Huh?

Host:

Unfortunately the account will need to remain suspended until it can be migrated to another platform, I will not reactivate it on a shared account.

Please purchase a Cloud Web Server and a tech can assist you further. Also please pay the outstanding administrative fee for this necessary action. But as for me personally I am going back to bed.

Take Care,

Keep in mind the site growth was flat during the May 2-8 period, possibly even a bit lower than when we had the original chat.

I think I see the plan here. Payment date for hosting is the 5th, so wait until after they get more of my money to change their mind. Those two posts from the host are both from the owner no less, so it isn't different people with differing opinions.

Then they go and tack on a $50.00 administrative fee automatically charged to my credit card, so now I have to file a chargeback for unauthorized use.

So, I've taken my backups and moved to a new host. Sean at Speedy Sparrow (http://www.speedysparrow.com) has been understanding of the situation and extremely helpful assisting with the restoration of the backups so we could get back up and running quickly. I wish I had investigated this host earlier.

I'm really quite annoyed over the whole situation, but I am happy we are back up and running in less than a day, with no loss of any data. If you do see any bugs though, report them as usual.

[The Next Berbatov]

Glad to be back up so soon. Annoyed by the previous hosts. Sue them Bill

[frstplce]

That costs more money than it's worth. I just want to get that money back, and put it behind me. Not worth the trouble to give them any more attention.

Also, to anyone that was didn't get the details on this earlier, keep an eye on the SS facebook page. I was keeping up to date posts on there about the site status, and I also posted an announcement on SoccerPulse, in case anyone thought to check that.

[The Next Berbatov]

Considering the amount it isnt huge. But if you sue them you could sue them for the money they took from you and the additional cost that been incurred on the case. Anyways if you get the money back quickly its good enough.

[Lukemeister]

Glad to see that everythings fine again, hopefully not have any problems like this again in the future.

[G'Man]

I experienced exactly the SAME situation when I had my website, some hosts are doing this trick to move you on a dedicated server which is of course 10 times more expensive thant the standart plan.

I'm glad you did not give in to their blackmail.

I know that's a difficult situation but I hope the present host is the good one.

[The Next Berbatov]

The external links opening in a new tab have stopped again. They open in a new tab but redirect the SS page to the external link as well just like before.

[frstplce]

Interesting, I will look into it. Not sure why it comes back now.

Edit: I think I got it. Let me know if you still notice the issue.

[The Next Berbatov]

Yes it is working fine now.

[frstplce]

There will be some issues today as our host has moved to a new datacenter. If you are noticing outages with the forum or pages not loading correctly this is due to the move and subsequent changes to the sites IP address. Hopefully this will all be cleared up shortly.